Casino Privacy Policy

We collect the aforementioned personal data of every customer based on the application they fill in and sign when they visit (register) the Casino for the first time, when they visit our official website, when they register for the Casino newsletter, when they take part in various promotional activities (lotteries, competitions, skills and entertainment games) and in all written or electronic registration submissions (statement of interest and consent).

We state that the personal data of our customers in the framework of a strictly controlled and safe procedure is fully safeguarded and do not constitute an object of exploitation or sale to third parties.  Such data is collected and used exclusively for the limited purposes described above in this statement, described in  detail below.

The personal data of our customers, collected based on the above, are used:

• To observe the regulative precondition in order to enter the Casino gaming area and to participate in the conduct of games of chance.
• Specifically as regards the provision of an electronic digital member card used for the customers’ entry and participation in the games of chance, in accordance with the Casino legislation in force and the provisions of the Joint Ministry Decision 1071467/536/0015 (Government Gazette Β’ 1283/2006), Casino customers are informed that: the card is strictly personal, may not be transferred, assigned to third parties and is not a credit card. The card bears in writing its serial number, the first name and surname of the customer as well as the member number that the customer was given when registering at the Casino Reception, and the amounts paid by its holder at the Casino Cash Desk to purchase credits whereby s/he will participate in the conduct of electronic games of chance are recorded electronically (credited) on the card.    Amounts given as a gift to the card holder at the Casino’s discretion, which may be used – spent exclusively for the conduct of games on electronic machines and may not be cashed out at a Casino Cash Desk are credited to the same card. The electronic transactions of the customer, as such take place on various electronic game of chance machines of the Casino, are debited / credited to this card. The balance credited to the card is cashed out at the Casino Cash Desk following the customer-card holder ID verification, or at the special info kiosks installed in the gaming hall. The card holder is exclusively responsible for the use and safekeeping of the card and the casino is not responsible in the case of loss. In such case, the card holder must inform himself/herself, promptly and in writing the Casino, filling in the relevant “CARD LOSS STATEMENT” form and by that time the card beneficiary shall be responsible for any use of the card by a non-beneficiary.   After the submission of the Statement of Loss, the Casino will deactivate temporarily the card and within 48 hours it will check the electronic data of the card through the electronic system.  If the card has a credit balance in any form, the customer may come in person to the Casino after the 48 hours elapse, in order to transfer the balance of the lost card to another, newly issued card.  After this procedure, the old card is cancelled permanently.

All customers participating in the conduct of electronic games of chance may voluntarily insert their card in the special slot of the machine, so as to also participate in the automated Casino points program.  The same procedure applies to all customers who voluntarily decide to participate in such a point program for table games, after they themselves give their card so that their details are entered in the program concerned.

The creation and increase of the number of points is neither related to nor depends on the amounts which may be won or lost from the participation of customers in the games of chance (electronic machines or table games).  Every customer can access the point-giving file and obtain information about the points they have collected and the free services or products with which they may exchange their points.

• To permit the participation or the presence in a poker tournament which may be filmed and made public through a show.
• To create and register customers to the loyalty club program so that, with their agreement and consent, to make possible the set up a profile and furthermore, to provide the possibility to communicate and update them on current commercial activities (marketing and promotional) to be able to participate in competitions, lotteries, entertainment events and free benefits. The manner of contact depends on the specific selection of each customer based on their written consent, and finally,
• To create statistic monitoring records and to deduce conclusions, in order to choose the optimum commercial customer satisfaction and reward practices.

The collection and processing of personal data that occurs during the customer’s entrance to the casino as well as the provision of every type of services to them, is based on the relationship between the customer and the games of chance provider, according to the legal and regulatory provisions in force and there is no legality issue for its processing or its optional selection for the aforementioned mandatory data.

The collection and processing of optional personal data that occurs for commercial purposes, is based on the written consent of our customers for the purposes already mentioned and consequently, there is no legality issue for its processing, as every customer has been sufficiently informed.

Furthermore, collection and processing of personal data is legal so long as it is imperative for purposes of a more general vested interest or for the purpose of our operation’s compliance with the National or also EU law

The mandatory personal data is kept in digital files for an indefinite time span, since our National legislation requires its indefinite keeping.

The optional personal data is similarly kept in digital files for an indefinite time period, or until the time that each customer proceeds with a possible revocation of his consent to the Casino.

Every customer has the right to be informed of the keeping and processing of their personal data and can be informed after submitting a written request.

The mandatory personal data that is provided by the Casino customer is entered in information systems that have received a compliance license by the competent Casino Supervisory and Control Authority, for use by Casino operations. These systems provide sufficient safeguarding and are used by specially trained and authorized employees (users), in order to achieve the maximum possible protection of the data that is recorded, in a contemporary digital environment.

The same security ethic is also applied to the optional personal data. The security and protection of all the data is enhanced by the use and co-existence of additional security programs.

Furthermore, we apply strict organizational measures and personal data protection procedures for potential corruption, loss, unexpected or illegal processing, on the one hand with the installation of servers in areas of the premises where limited or controlled access is permitted and on the other hand, by granting limited rights to the users, up to the absolutely minimum necessary access level.

It is possible, in the framework of exercising our professional activities, to render necessary the limited provision of personal data to third parties, for an absolutely pre-determined exclusive purpose. It concerns cases whereby third parties offer specific services on behalf of the Casino and more specifically for carrying out mass communication through sms and e-mails. Consequently, it does not concern a case of issuing all the personal data and especially that which is not necessary for providing the above service that we request to be offered by these third parties. The issuing of data is similarly governed by a prior written contract between the Casino and the third party, with the prerequisite that they are obliged to apply a personal data protection policy and to assume the responsibility that arises from our Legislation.

Furthermore, the Casino company, just like any other type of company, could be obliged to provide personal data in cases of subpoenas, search warrants, other judiciary procedures, compliance with judicial, regulatory or administrative decisions, in cases of protection and defense of the company itself, its managers, directors, employees and lawyers, when lawsuits, claims or disputes arise.

Our Legislation in force concerning the Protection of Personal Data, stipulates rights of our customers concerning their personal data.  Exercising such rights is also subject to strict restrictions arising also from the special legislative and regulative framework of the operation of casinos.  Such rights provide for the option to submit a request to access the stored personal data, option to correct or delete it, option to restrict its manner of processing or to oppose entirely to such processing and option, at any time, to retract the consent previously granted to the Casino, without such revocation affecting the legality of the processing for the period before the revocation of the consent.

Similarly our legislation stipulates the right to submit a denunciation to the competent Data Protection Authority, http://www.dpa.gr/. It is noted that the regulative framework of the operation of casinos rules out the option of deleting the mandatory personal data stated when customer entered the Casino.