The protection of personal data is for us a duty, obligation and basic priority, whether it concerns customers, associates or employees.
For this reason, we take every necessary technical and organizational measure as regards to the protection of the data we collect, always with your consent, in order cover your needs better and offer high quality services.
Let’s try though to answer a series of understandable questions you may have.
What do we mean by personal data?
Every piece of data or information about you that helps us to recognize you. In order to be recognized, a combination of at least two things are needed e.g. your name and your identification card number or your address.
For what purpose do we need to collect your personal data?
We need and collect your personal data because the legislation in force requests this and it constitutes a legal obligation for us. Indeed, in many cases, the collection of personal data is done with the criterion of the protection of public interest.
Why do we process your personal data?
We process your personal data with the aim to offer you the best possible services and to reward your dedication, trust and loyalty to us.
How and who processes your personal data?
We always and in every possible way, take care for your personal data to be secured, certified and reliable, while access to it is possible strictly and only by authorized associates. The persons who process your personal data are experienced executives, with suitable training and sensitivity who have committed in writing to fully and unconditionally apply the data protection regulation.
In the same way, we bind every external associate that we choose to cooperate with and who may have even the slightest access to your data. The choice is made with the criterion of the organizational and technical security level of personal data that they can offer us.
For how long do we keep it and how do we collect it?
We keep your data for as long as you are our customer or we cooperate with you. It is understood that wherever the law imposes a certain time period for its keeping, we apply this as required. All the data is collected with clear, explicit and legal procedures and always after your full briefing and of course, your un-coerced consent.
Which is the regulation that imposes the protection of personal data?
It is a regulation by the European Parliament numbered 2016/679 which was put in force from 25 May 2018, known as the General Data Protection Regulation (GDPR) and it sets a unified legal framework of protection for all the European Union state members, according to which companies and public institutions must handle the personal data of European citizens.
What are your rights according to the new regulation?
You are entitled to have a full knowledge regarding your data that we keep and process.
Whenever something from your data changes you can ask us to make the relevant correction / update.
You are entitled to ask for the limitation of the processing, especially if you do not wish to be informed of our various activities and offers.
You are entitled to ask for, and take the data that you have given us in a structured, commonly used and machine recognizable form, so that you may transfer it wherever you wish.
You are entitled to ask for the deletion of the data we keep. However, the only data that can be deleted is the one that we are not legally obliged to keep for a specified time, or to keep for reasons of public interest, or even for supporting legal rights.
An attempt is made with all the above to clarify the conditions and procedures that we apply for the protection of your personal data.
If there are any queries or questions regarding the procedures we apply for the protection of personal data, we will be pleased to answer if you communicate with us through the website dpo@clubhotelloutraki.gr
Furthermore, you can visit the pages of the casino or the hotel in order to be informed about the corresponding policies for the personal data confidentiality or to read our privacy statement.
